Support iPod | WeBasics
Mar 9 2010

iPod Hi-Fi: Frequently Asked Questions (FAQ)

Learn the answers to some of the frequently asked questions (FAQ) regarding iPod Hi-Fi.


Mar 9 2010

iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

When drivers required by a PC’s USB interface are not installed correctly or are out of date, an iPhone or iPod connected to this computer may not be recognized properly.
One or more of the following [...]


Mar 5 2010

iPod nano (5th generation): How to copy your recorded videos to a PC

You can copy your recorded video on iPod nano (5th generation) to your Windows PC for viewing and backup.
Note: This article discusses copying recorded videos to a PC. See this article if you are using [...]


Mar 5 2010

VoiceOver Kit for iPod

Enabling VoiceOver for iPod allows you to hear the names of songs, artists, and playlists spoken when listening to content on your iPod. If you have the Apple Earphones with Remote and Mic or the [...]


Mar 5 2010

Update and restore alert messages on iPhone and iPod touch

When you are trying to update or restore your iPhone or iPod touch with iTunes, the update or restore process may stop, and you may see an alert message in iTunes. You may also see the "Connect [...]


Mar 4 2010

MobileMe: About visiting me.com on an iPhone or iPod touch

When you visit me.com via Safari on an iPhone or iPod touch, the experience is different than when you use a web browser on a computer.


Mar 3 2010

iPod nano (5th generation): How to copy your recorded videos to a Mac

You can copy your recorded videos from iPod nano (5th generation) to your Mac using iPhoto or iMovie to view, edit, or share.
Note: This article discusses copying recorded videos to a Mac. See this article if [...]


Mar 3 2010

iPod touch: Wi-Fi Information and Settings

Learn about Wi-Fi information and settings for iPod touch.


Mar 1 2010

iPhone and iPod touch: What to do when applications close unexpectedly while in use

Applications on iPhone or iPod touch may close unexpectedly because the device has begun to run low on application memory. This does not mean there is too much data stored on the device, but simply [...]


Feb 25 2010

iPod shuffle troubleshooting and service FAQ

Having trouble with your iPod shuffle? This collection of troubleshooting steps and links to helpful articles may be just what you need to resolve your issue. If, after trying all the appropriate troubleshooting suggestions, you [...]


Feb 25 2010

iPhone and iPod touch: Troubleshooting touchscreen response

Your iPhone or iPod touch may experience one of the following symptoms:

Multi-Touch display (or touchscreen) does not respond
Portions of the Multi-Touch display do not respond
Multi-Touch [...]


Feb 24 2010

Accurately determine your iPod battery life

If you feel you aren’t getting the most out of your iPod battery, perform the simple test below before considering battery service or replacement. This test will help you determine how much life (playback time) [...]


Feb 24 2010

iPhone and iPod touch: Unable to import photos and device not recognized as a camera

Your iPhone or iPod touch can be recognized as a camera so that you can import images to your computer. In some cases, the iPhone may not be recognized as a camera. The steps below [...]


Feb 24 2010

iPhone and iPod touch: Unknown error containing ‘0xE’ when connecting

When attempting to connect iPhone or iPod touch, you may see one or more of the following error messages:

iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)
[...]


Feb 24 2010

iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections

When using a Wi-Fi network with your iPhone or iPod touch, you may occasionally encounter the following issues:

Unable to locate a nearby Wi-Fi network
Weak or low Wi-Fi [...]


Feb 24 2010

Overview of syncing iPhone or iPod touch with your computer

This article gives an overview of how to set up iPhone or iPod touch to sync with your computer, and where to get additional information.
When you connect iPhone or iPod touch to your computer, items [...]


Feb 23 2010

iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

If an iPhone or iPod touch is not recognized in iTunes on Windows, the Apple Mobile Device Service (AMDS) may need to be restarted. If AMDS cannot be restarted, you may need to remove and [...]


Feb 22 2010

Troubleshooting iPhone and iPod touch contact and calendar syncing via USB on Windows

If you’re having difficulty syncing your contacts or calendars to iPhone or iPod touch with iTunes for Windows via USB, this article can help. Note that this article does not apply to wireless syncing with [...]


Feb 22 2010

iPod appears in Windows but not in iTunes

This document is for Windows users. See the following articles if you have:

A Mac
An iPod touch
An iPhone
An iPod nano [...]


Feb 19 2010

iPhone and iPod touch: How to configure Exchange Mail settings to increase or reduce the amount of emails displayed on the device

When Microsoft Exchange mail is configured on iPhone or iPod touch, the default setting for "Mail days to sync" is set to 3 days.